1. Introduction
Coppice Collective CIC (“we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website, make bookings, purchase products or services, or contact us.
Organisation Details
Coppice Collective CIC
Bradford Chamber Business Park
New Lane
Laisterdyke
Bradford
BD4 8BX
Email: coppicecollective@gmail.com
Website: Coppice Collective
We are the data controller responsible for your personal data.
2. Information We Collect
We may collect and process the following information:
Information You Provide
- Name
- Email address
- Telephone number
- Postal address
- Booking details
- Purchase information
- Messages sent through contact forms
- Information provided when subscribing to newsletters or updates
Information Collected Automatically
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of visits
- Referring website addresses
- Cookie information
3. How We Use Your Information
We use your personal information to:
- Process and manage bookings
- Process payments and purchases
- Deliver services and products
- Respond to enquiries
- Send booking confirmations and service updates
- Improve our website and user experience
- Meet legal, regulatory and accounting obligations
- Send marketing communications where you have consented to receive them
4. Lawful Basis for Processing
Under UK data protection law, we rely on the following lawful bases:
Contract
Where processing is necessary to fulfil a booking, purchase or service agreement.
Legitimate Interests
To operate and improve our services, maintain website security, and respond to enquiries.
Consent
For marketing communications and certain cookies where required.
Legal Obligation
Where we must retain records or disclose information to comply with legal requirements.
5. Payments
Payments made through our website may be processed by third-party payment providers.
We do not store full payment card details on our systems. Payment information is handled securely by the relevant payment processor in accordance with applicable payment security standards.
6. Sharing Your Information
We do not sell your personal data.
We may share your information with:
- Payment providers
- Booking and scheduling providers
- Website hosting providers
- IT support providers
- Professional advisers such as accountants and legal advisers
- Regulatory authorities where required by law
All third-party providers are required to process personal data securely and lawfully.
7. Marketing Communications
If you opt in to receive updates, we may contact you regarding:
- Events
- Workshops
- Community projects
- Products and services
- News and announcements
You can unsubscribe at any time by following the instructions in our communications or by contacting us directly.
8. Cookies
Our website may use cookies and similar technologies to:
- Ensure the website functions correctly
- Analyse website usage
- Improve performance and user experience
Where required by law, we will seek your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings.
9. Data Retention
We retain personal information only for as long as necessary:
- Booking records: as required for service delivery and business records
- Purchase records: in line with financial and tax requirements
- Marketing preferences: until consent is withdrawn
- Enquiry records: for a reasonable period to manage correspondence
When information is no longer required, it will be securely deleted or anonymised.
10. Data Security
We implement appropriate technical and organisational measures to protect personal information against:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no internet transmission is completely secure and we cannot guarantee absolute security.
11. Your Rights
Under UK data protection legislation, you have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Restrict processing in certain circumstances
- Object to processing based on legitimate interests
- Withdraw consent where processing relies on consent
- Request transfer of your data where applicable
- Lodge a complaint with the Information Commissioner’s Office (ICO)
ICO Website: https://www.ico.org.uk
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites.
Please review their privacy policies before providing personal information.
13. Children’s Privacy
We do not knowingly collect personal data from children under the age of 13 without appropriate parental or guardian consent.
If you believe a child has provided personal information without appropriate consent, please contact us and we will take appropriate steps.
14. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact:
Coppice Collective CIC
Bradford Chamber Business Park
New Lane
Laisterdyke
Bradford
BD4 8BX
Email: coppicecollective@gmail.com
Website: Coppice Collective
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect from the date of publication.